Customer service can be an intimidating concept for freelancers. Here, Claudia Cesarotti lays out the basics all working writers should know.

Many of your clients will fall on the positive side of the spectrum. Here, Claudia Cesarotti reviews the 3 types of positive clients and how to manage them.

Some clients are destined to be difficult… but you CAN handle them. Here, Claudia Cesarotti shares the 3 types of negative clients and how to manage them.

Your customer service skills need to evolve as your continue in your career. Here, Claudia Cesarotti shares her final advice on life-long customer service improvement.